Keith is at the forefront of transformation for the financial industry. Not only is Keith driving change within his organization, he is being a catalyst for the whole industry (both by leaning into other institutions and teaching them how to work in a lean, agile customer-focused approach... but also by creating products, services, and capabilities that companies can use to re-invent the experience of lending for all of us as consumers) In this way he is raising the level for his ship, other companies and effectively for all of us.
He is nurturing talented, creative passionate thinkers within his organization, empowering them to work differently through the lens of the customer. This isn't easy to move an org into this kind of direction.
As said in the movie Ratatouille "times when one truly risks something, and that is in the discovery and defense of the new. The world is often unkind to new talent, new creations. The new needs friends"..
Keith is a friend of the new.New York, NY 10001